Welcome to another episode of On The Line I'm Joe Mullings here
with the Mrs. Holly Scott.
Hello Joe. Nice to be here.
Back together.
Bonnie and Clyde in studio
and boy the studios looking good. We've got a full studio.
We've got one, two, three,
four cameras and five
operators.
I haven't seen this many cameras since you know brand smart
or somewhere.
Boy was going to go somewhere with that.
But I'll just move right along.
Right along what's the topic today?
Interestingly enough,
your first 90 days on the job.
Yes. You're a pro at this one.
You're fantastic at follow up all the time
with individuals and what guidance do you give them a lot of
times in the first 90 days?
Well I think the first 90 days we all have to realize our
probationary on all sides, right? Regardless
of what your employment contract offer letters say,
you are feeling them out. You are getting to know them
and they are getting to know you. Let's think about it there's probably what
maybe eight clock hours that you've spent together before
all of a sudden you're married.
So here we are first 90 days
and you're figuring it out.
Now this is interesting because just
in the last couple of weeks I had an individual who reached out to me
and he was around six weeks in
and having a real challenge in
establishing a strong communication funnel
with his current manager
and his concern was he was hired to do a job
and he was really afraid that if he went
to an ask too many questions that he would be doubted
in terms of competency.
And he ended up running in the wrong direction a
couple of times.
By not asking questions? Right. Right. He thought OK this is the way we
should be going. Let me run with this
and bam. Wrong direction.
And it happened again.
So the good news is we had a few conversations
about it. He did go to his manager
and basically started with look we're we're obviously
not effectively communicating here
and I want to make sure that we're on the same page
and I need a little more input until I'm certain
on how you want to go directionally speaking.
And they set up calls every week for
the subsequent four weeks. And that really helped get it on the rails.
Look it's comes down to communication.
I mean we just had that in our organization,
right? Walter's here 90 days.
Whatever it is and we have to communicate more as
well. I mean that's just normal it's human beings any relationship.
Right. And you can't be afraid of asking the questions.
Now if you ask the questions without context they
could be totally misunderstood.
Correct. So you have to make sure that when you're going in
with the question whether you're
questioning up or questioning down,
right? Depending where you are in the organization,
you put context around the question because this way somebody doesn't
have you walk away
and you give them the old eye roll like Holy crap I can't
believe you asked me that question. But if you put context
around the question the person understands why you asked the question.
Yeah. Yeah.
And if you start if any conversation starts
with what's in the best interest of the overarching organization.
All right. What are our goals
and here's where we're at
and here's what I need personally in order to facilitate that.
Here's what's lacking that sets the table for OK
we're on the same team. We're here for the same goal.
And here's the issue.
Can we fix it together by doing this
or by this way or do you have a suggestion
on how we can better for our work.
If I understand what you're saying though you're talking about already addressing a potential
problem on the table. What I'm talking about is if contextually you
stay out ahead of that. Yes.
You're not addressing a problem.
Right. Exactly. So don't wait for something to become an issue.
In other words you can see it coming you are typically hired
because you know the playing field that you're on
and you got hired because it was perceived that you were a solid player
in that area you should be able to
with a high level of predictability understand what's
coming down the road if you get thrown a curveball totally
go into the person that use your supervisor
and say look I noticed this
and I wasn't sure this was on the horizon.
We didn't talk about this.
I'm thinking A, B or C
and I'm thinking A, B or C because D,
E or F.
What are your thoughts? Exactly.
So make sure you surround the potential challenge
with intelligent observations again so
your supervisor doesn't have the eye roll when you walk out of the meeting.
Right. Right.
No. No. Staying ahead of it is important.
And I see no reason why you shouldn't have frequent communication
with a new manager especially in those first
90 days. As long as you make sure it's not high maintenance.
Right. Because there's a fine line between communicating
and perceived high maintenance.
Right. Like I said I hired this person because they knew what they
were doing yet they're coming in the office every day asking me these
questions. So you know I'm going to play both
sides of that. Yeah we'll that's where it comes back in my opinion
to the overarching goal of the organization because is
it are you serving the corporate goals
or the owner or the team goals
or are you serving yourself.
Do you need to know because you need to know because you need that gratification
or do you need to know because it's going to impact the way that the end
result. Well I'm glad you clarified that because that's different.
Right. So I don't want our listeners to go oh go in there
and over communicate.
And if you're going in there because you need it for affirmation
or an atta boy or a girl hug then that could be
a challenge before it's too frequent.
Yeah. If you're going in there
and you have the question
and again you put context around the question it's clear
from the supervisor that you're not asking for it because
you need the atta boy or a girl.
Yeah. No. No. And without question that's got to be
both her and important pieces.
I also believe that your
first 30 to 60 days is
you can't make a second first impression.
So if you're starting a new role I think
you need to bring in the absolute best game that you can
hammer away meaning time in the office.
Working through lunch.
Being the last out the door.
For those that think that you're setting a precedent that you can't sustain.
Don't think that way because
the other side of that is that people are not
impressed with you.
Right. I'd rather you move from a position of backing off
over overextension of what you're doing.
But when you put in that 12
or 14 hour first 30 60 days
the benefit to you is you come up to speed quicker.
Right. You get to know your players your assets.
You get to know everything.
The individual who gets in the weeds on what their team
is involved with getting out from behind the desk
looking at the projects seeing where they can help.
You're going to make a lot more allies quicker
and you will. Be careful
with that. Again what you have to do is getting
down in the weeds can misrepresent as a micromanager.
What you need to do is if you're coming in in those first 60,
90 days you have a sit down
with your team especially on a leadership role
and say look the first 60 days I'm going to get
down into the granularity of things I don't want to be a micromanager
what I want you to help me
with is the ability to help you.
I want to understand all the challenges in your role.
All the opportunities in your role
and at times seem funny
or odd that I'm interested in filling out your
expense account.
I'm not a micromanager
but the more I understand the more it can be an asset
to you. I'm going to back off that after 60 days
but I want you to understand why I'm getting down into your weeds.
Very very important to frame that not just going
there without people understanding that they're walking into
potentially a micromanager role.
No I agree. I agree. And there is there's so much to be said for
you know that first and last out what you learn
on that. It's not just what you're showing
but it's also who you who is in early
and those those early conversations I know from some of even our recruiters
they have had more learning lessons from their peers
in these early morning conversations
or late evening conversations problem solving about things
that are happening that are it's just a better time to catch
people. It's generally a better time to catch people
and socially and professionally socially
and professionally. And they tie in closely especially
those first first few months you're developing relationships
on your strength
and your expertise and your time
and credibility and respect.
And you're also looking around
and saying are these people going to back me if I need them.
This is you this is your team.
We've had individuals and I know you have two leaders
come into organizations and completely blow it
with their team because they were so interested
in what their manager was thinking of them.
And they they cared less about what the team below
below was really had what
they were doing what they were working on
and the team end up rising up
and saying this is not this is not working.
You know so it's critical that you develop
a good working understanding all around
and you're going to get that from being involved.
That comes down to setting expectations in that first 90 days.
I see too many people over promise a lot of times organizations
especially the sales marketing side commercial facing they'll ask for
what your 90 day plan.
And I don't have any idea how you can potentially
give a 90 day plan when you haven't even stepped on the field.
I and so be really careful that my guidance on
that is just really don't under
promise.
However pick fewer sort
of landmarks that you plan on delivering.
And I would say make your first 90 days information
gathering in nature
and not promises on deliverables
and a really good manager leader
will understand that especially if you state it's say look.
Smith I know I'm reporting it to you my first 90
day goal obviously is to impact X Y
and Z. Having said that I'm really thinking
about this on a one year plan.
My first 90 days is going to be inventory
and a reference point of where we are what my team looks like
what my assets are around me.
I might be able to accelerate that
and I'd be happy at any point in time to sit down
with you to clarify some of my activities.
Yeah. No I would be put off by someone who walked in
and said here's my plan.
After a day again eight to 12 hours of conversation
and two months.
If you have a working draft if you have here's some my ideas
and here's all the things that I'd want to get more information on.
Cool because that becomes a working document that you can share
and you can actually go from. But a plan itself
is as presumptuous and Emily
and I would even be careful
with that because you know what.
And as we continue to grow as an organization I'll give you exact
example.
A lot of times when somebody comes in new
you know I'd like to do this this this this
and this when you do that to a leader
or a CEO the CEO most of the time has
to say no to that because you don't have enough information
even though your aspirations
and plans are appropriate.
Either the CEO doesn't know how you're going to
pull that off or the CEO knows that
those assets aren't available for you.
So he or she the CEO
or the leader to that person you're declaring what you're going to deliver
is or you want is going to have to say no no
no. And that starts out a relationship in a really tricky
situation. That sets a negative.
So again it's all about I'm going to spend 90 days
on really gathering info.
Right. Because of economics
or resources or manpower
or buying lifecycle of the product
or what other headwinds you have no idea going on
right for you even walk into the organization.
Yeah yeah. Those are very
good points.
And the 90 day period is a lot
of people will sigh look back
and say wow it's already been four months you
and then some people are really climbing through those first three months just
struggling so I can appreciate how difficult
it can be. Brand new marriage based on eight hours
of conversation at most.
And you talk about marriage. So we're talking about managing
externally professionally on your personal side.
You're probably going to stay in this gig for three to five years if we look at it statistically
during the first 90 days.
This may seem odd.
Go to sleep an hour and a half earlier cut out alcohol.
Watch your diet. Right.
Right. Manage your lifestyle.
Because if your machine isn't working at a 10.
You're not going to be able to perform on the job as a
sacrifice. Those 90 days on any
external activities
or any quote unquote abuse you might
put on your body through alcohol food.
Right. Massachusetts and Colorado I can say this now your pot
smoking habits whatever it is.
Right. Just really manage that backwards because you want
to be that high performing machine that they brought you
in. Yeah and going back to the comment on marriage make
sure that the support you have in the household understands that this has got to be
your number one priority especially for the first lady to the first 90 days.
It's got to be your number one priority.
This is what you have to jump in.
Oh and get up to speed on
and and if if you do a nice job you'll get
a sustainable clip that you can continue to carry on in a month four
five six foot. This is this is where you have
the opportunity to make the one first impression.
Right. And again be careful how you deliver that.
Right. I've learned this lesson the hard way because I
wasn't smart enough.
Don't come in and put a warning
and say hey listen for the first 90 days don't expect me home
or you know I'm going to be this
and I need this instead started off.
Be like Listen I appreciate you supporting
me in these next 90 days.
I'm going to do everything I can in the household to be present.
And I know I'm not going to be my hundred percent at home.
I'm working on my game between two right now.
Right. Don't say I'm doing this for us.
Don't say you know it's going to pay off because somebody get you a bigger house
or a better car.
That is putting a wrong price
tag on the relationship.
Right. It's about a partnership
and you want to be thankful for the partnership
and the support
and that in advance.
I'm just telling you right now I'm going to appreciate that.
It's important to deliver it that way.
Good tips and I can't believe I'm giving relationship.
I can tell you now that makes me say Hey look you've
had a lot of experience.
Yeah. That's a whole another podcast.
So again you know a couple of takeaways 90 days.
Bring best athlete. Bring your best self
and I don't mean that you know the hug a tree way it's like cut
out anything that might you know performance get more sleep
cut off anything extracurricular in regards to alcohol
or anything else and then exercise a little more
and then make sure you're doubling down on your hours get
in at seven leave at seven.
You're going to double your intake on that info you
get and then therefore you're just going to probably get six
month experience in that three month experience.
Yes. And I would add just you take inventory
and get to know and given inquiry give as well
of your team make sure that they know you're there
as a team member regardless of your title regardless of
your your stature within the organization.
Because the more you have their support the more you're going
to be able to be successful. Agree.
So 90 days then that's your takeaway.
For those that don't have 90 days in tuck this away in
your inventory when you switch your next job.
Certainly refer to it another episode of
On the line on Joe Mullings
and I'm Holly Scott. Thanks for listening in.
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