Having a baby in 2018.
Dave and Sylvia are expecting their first child.
They've already started planning for how their life is going to change.
They need to find a midwife, register their baby's birth, apply for child care benefits
and access their baby's health records.
They're concerned about the financial strain it may have on them and want to know more
about what entitlements are available to them.
At the moment, Dave and Sylvia access a range of different services and search websites
to find all the answers they need and rely on friends or phoning call centres when the
answers are hard to find online.
They feel confused and frustrated by the process and they wish there was somewhere they could
go to find the answers they need.
What's going to change if you're having a baby in 2025?
By 2025, Sylvia and Dave will use myGov for most dealings with the government.
It suggests a list of midwives in their area, provides them relevant information about accessing
childcare, leave rights and how to register the birth of their baby.
The myGov of 2025 not only gives them the right information but also helps them determine
what local, state and federal government services they might be eligible for and what requirements
apply to them.
Sylvia and Dave are well-informed about what they need to do and what services are there to support
them, so they can start planning with confidence.
When they have a query, they have the option to ask the myGov digital assistant to get
the answers they need.
When the baby is born they can provide their consent for the hospital's proof of birth
data to automatically create digital records for their child.
This automatically triggers the payments they are eligible for and reminders for any appointments
they need to make at local health clinics.
All these improvements will mean Sylvia and Dave are left with more time to focus on their
baby.
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