Hi there, I'm Angela Brown in this is Ask a House Cleaner.
This is a show where you get to ask a house cleaning question
and I get to help you find an answer.
Today's question comes from a business owner who wants to know
"How do I attract employees who love to clean houses?"
That's an excellent question and when I'm not here making videos
I'm spending all day, every day training house cleaners how to start their own businesses.
And how to hire employees, and how to hire employees who love their jobs.
So, I get asked this question a lot.
And here's the answer to that question.
You have to be the kind of employer that employees want to work for.
Now let me transfer that just a bit.
Let's go back to the dating game when you were single.
I'm supposing that you're married now.
But let's suppose that you're single, and you are looking for a boyfriend or a girlfriend
and you're trying to find the perfect one.
How do you do that?
So, in our minds we kind of know what we're looking for.
We want someone that's athletic, and someone that's beautiful, and someone that's confident,
and someone that believes in them self.
And we're hoping to attract that kind of person to us.
But the reality is we usually end up settling for someone who is a whole lot like us.
And the reason for that is that we attract people into our lives that are just like us.
And so that goes back to the employee game
if you're getting ready to hire people guess what?
You're going to hire people that are just like you.
And so if you hate your job and I have to say this
because lots of house cleaners who
start their own cleaning companies they have this attitude of
"I can't wait until I just hire a whole bunch of people and then I don't have to go clean houses anymore."
Okay, that could be a good business decision,
that you want to outsource the responsibilities.
And you want to take a back seat and you want to manage the business.
That's okay, but the attitude is not.
Because, if the cleaning houses is below you, and it's not it's not good enough for you,
you're above that,
will that attitude transfers over to your employees.
And then your employees are like 'Well, I go clean houses that's below me."
Guess where they got that from?
They got it from you.
And so, as a business owner if you want to attract good employees number one, you have
to be a good employer.
You have to attract the kind of people that are just like you.
So, if you've got a whole bunch of really bad employees
go look in the mirror
it's probably you.
Because we attract people to us that are like us.
And so, when you show up for work and you hate something, your employees hate that too.
And then guess what?
They take that attitude to the customers.
And then the customers fire you because they don't want someone that hates house cleaning.
They want someone who loves their job and is good at it, and takes pride in their work.
And so, as an employer your job is to show up every single day and show joy.
And this is your new mantra that I'm giving you right now.
Show joy.
Get up every day and go to your job because you love your job.
And if you show up every day and you truly love your job, okay, that's going to show
up like that's a little bit crazy it's just cleaning houses.
But then your employees will be like "I'm happy to be here too.
I'm showing joy as well."
And then you have gratitude for the customers that you have.
Now, truth be known, we don't have gratitude for all of our customers.
Some of our customers are miserable people.
And they're really high maintenance and they nitpick our work and they make our lives miserable.
But if you show gratitude for those customers, (because whether you like it or not those
customers pay our bills.)
And so if you show up and you're so grateful for the job and you show joy and you're happy,
and you're enthusiastic about the house cleaning business.
That rubs off too.
And now your employees take on that same attitude.
And when they go to the customers they take that attitude with them and the customers
are like; "Wow.
Did you know that my house cleaning lady loves to come clean my house?
She's really good at what she does and she seems to really genuinely appreciate my business."
And that transfers over to the customers and then guess what?
You get more of that coming back to you because you are attracting that into your business.
Yes, I've had my fair share of difficult customers over the years,
and some of them are my best customers.
Because you've heard in sales and marketing
there's this technique called matching and mirroring.
And so, there can be a really miserable mean person that nitpicks all your work yet you
are a person of joy.
And you attract happiness and peace and prosperity into your world.
And before they know it, it's just like hypnotism.
They start being kind and they start giving you tips, and they start turning around because
now you're attracting that into your world.
And it starts by creating boundaries.
You have to create boundaries with those customers.
But you can completely turn them around.
And if you can turn around a difficult customer, they're going to go tell all their friends.
And the friends know those are difficult people.
We know who the difficult people are.
But if the difficult people come out shining going "Oh my gosh, my house cleaner is amazing.
She's got this great attitude.
She appreciates my business.
She makes me feel needed and important."
"Whoa!
You found someone you like?
If they pass your acid test, I totally have to hire this person."
Right?
And so, the customer then shares that with the employees.
The employees bring that back to you, and it's a revolving cycle of not "we hate our
jobs and we can't wait until we get out of it and outsource it."
But, "How grateful we are that we have these customers."
And you attract more of that into your business.
So, if you are a business owner and you're having problems attracting the right kind
of employees, take a look at yourself.
Because it starts with you.
One of your jobs as the business owner, every single day you have to show up and you have
to re motivate your whole entire team.
You have to make sure that their attitudes are in check so that when you send them out
into the workforce they're carrying the "Show Joy" attitude with them.
When they show up to a customer's house and they're on time, and they're happy, and
they're positive, and they work quickly, and they do a job that they appreciate,
that transcends so far above and beyond every other house cleaning company that's out there
that just comes in.
It's a routine.
They do their job.
Bam!
They're gone.
So, it's up to you as an employer.
It's up to you.
How do you want to run your company?
And the answer is you have to become the employer that great, top notch,
quality employees want to work for.
And this happens also in this business.
If an employer gets a reputation for being amazing to work with,
that they appreciate their help.
That they give out bonuses.
That they treat their employees with respect.
There are people that will jump ship and come work for you.
You will not be in this weird vortex of "How do I find good help?"
Which is a concern that I deal with every single day.
And there are people that cannot, no matter what, find good help.
And there are there are employees that are jumping ship and going over to work for the
great employers.
So, you want great employees?
Attract that to you by being and becoming the employer people want to work for.
Okay, that's it for today.
Until we meet again,
leave the world a cleaner place than when you found it.
For more infomation >> Faulty Solar Eclipse Glasses Could Leave You Blind - Duration: 2:21. 
Không có nhận xét nào:
Đăng nhận xét