Hi there, I'm Angela Brown, and this is Ask a House Cleaner.
This is a show where you get to ask a housecleaning question
and I get to help you find an answer.
Now, today's question comes from a housecleaner who has been working for a maid service.
And for whatever reason, she's decided she's not happy there and she wants to spin out
on her own and create her own house cleaning company.
And her question is "Should I tell my current employer what I'm doing?
Or should I just kind of quit and go do it, and hope they don't find out?"
I love this question because it's a very controversial subject.
And it is true that in the housecleaning business there are a lot of house cleaners who will
hire on to a company just to get training and to learn how to run a business with the
intention, of spinning out on their own and starting their own house cleaning companies.
This should not come as a surprise to anyone.
So, the fact that this house cleaner is thinking in advance
about how the employer might take it, is a really good sign.
That's a good business sign that she's aware that it could cause problems.
Now having said that, it's probably going to cause problems.
If someone has hired you and you are an employee, for you to quit your job and then compete
with that particular employer it's going to create some hard feelings.
And so, now you're walking on really thin ice.
Okay? You could bust and fall directly through into the cold water.
So, what you want to do right up front, and I have been in this scenario for 25 years.
I've seen this happen time and time and time again.
I've seen people that just left and quit, and they didn't tell anybody in the hopes
that no one would find out.
But the new employer's do find out and then there's a weird tension and there's bad energy
that goes on and there are bad, things that are said about each other.
And now with the advent of social media, it can go viral and all these weird hate catfights
that happen.
Not good.
Not good, okay?
So, my recommendation to you is this.
If you are grown-up enough to have a business, do you know what that entails?
Do you know what it takes to run a business?
Because if you're just an employee and you've been showing up every day and someone else
has been providing the accounts for you.
And they've been providing the cleaning supplies for you, and they've been paying
taxes for you, and they've been paying insurance for you, and they've been doing all the advertising
and marketing for you.
Do you really know what you're getting involved in?
I know it's easy to think; "Oh, well, I clean houses that's my job.
I'll just show up and I'll clean some more houses."
It's not that easy.
There's actually a whole entire business model behind running a business.
And so it requires some business smarts and I'm not saying you can't do it because maybe
you can figure it out.
Maybe there's enough stuff on the internet, maybe you take a course or whatever to learn
how to run your own business.
But running a business is very different than just showing up to clean houses when someone
else is running the business.
So if you're smart enough to run the business you need to be smart enough to deal with all
the different little nuances there are about to hit you next.
here's what's going to happen, when you go to your employer and you tell your employer
that you're quitting if you are in fact a really good house cleaner that's going to
throw them into a tizzy because now they have to replace you.
And those that have to replace you, they've got to go back to the customers and say "listen
we've got to find somebody new.
Perhaps for a few days or a few weeks or even a month, we can't serve your account because
we're short staffed."
They've got to go out to the recruiting process.
They've got to find somebody they know, like, and trust, that they can bring in.
They've got to train that person and get that person up to speed.
So, whether you like it or not, you're causing a bunch of problems for your current employer.
Now how do you do that with their blessing?
What you have to do second of all, is a look at your non-compete clause.
Did you sign something when you took a job at that company that said: "I will not compete
with this company for 12 or 24 months after I get fired, or I quit, or I retire?"
Because if you signed a non-compete clause the next thing is, you want to make sure you
honor that.
Because you don't want to end up in small claims court for breaking a contract that
you signed, right as you're about to get started in the new business, right?
There's no quicker way to advance you into business life than with a lawsuit.
"Hi, welcome to business.
Boom!
Here's a lawsuit."
You don't want that right?
So, don't do that.
You don't want to, (and let me recommend you do not do this) You do not want to steal customers
from your current employer.
Now, you might think "Well, I love my customers they're like family to me.
I am the best I do that what I do for these people."
That may be true.
But if you're grown up enough to start your own business, be grown up enough to go out
and get your own customers.
Don't take the customers from your current employer.
There's no quicker way to build bad will then to steal your customers from your current
employer.
That is bad, bad, bad, bad.
Don't do that, trust me don't do that.
The next thing that you want to do because you're a grown-up, you're going to go to your
current employer and you're going, to be honest and you're going to tell them exactly what's
going on.
You going to say "Hey Marty, I've been working for you for 4 years.
I gave you my heart and soul for 4 years.
You provided me a great income to help me pay for my kid's college education.
And you helped me raise my family and it paid for my car and all the other things that this
job provided for me.
I really appreciate you hiring me.
I love my time here, and as I mature through my business I've discovered it's time for
me to go out on my own and start my own house cleaning company.
But I didn't want to go behind your back and I didn't want you to find out through the
grapevine.
So, I wanted to be mature enough just come right to you, just say it right to your face,
I hate to leave.
But because I'm entrepreneurial, because I have the spirit inside of me that sending
me on my way, I got to go do this.
I got to do this for me and I wanted to come to you first.
You know me.
You know my work ethic, you know my heart, you know where I'm coming from, is there any
chance you can write me a recommendation letter?"
Now, you've put Marty in a bad spot.
(And I just say his name is Marty his name can be whatever.
Her name could be whatever.)
You put him in a weird spot because he's about to have to replace you, hire somebody, go
through all the training, all that stuff, but now he knows.
Now he knows exactly what your intentions are.
And he might be very defensive and say "well listen, you can't you know, pick up any clients
in this market?"
"No, that's okay I'm going 20 miles down the road, and I won't interfere with any of
your customer base here.
I will never go back to any of the customers or clients that we've ever had.
I don't want to step on your toes.
I'm not here to compete with you.
All I'm looking for is a letter of recommendation and your blessing."
Okay. Well, if you're not competing directly with him he has nothing to lose, right?
You're going to go anyway.
Whether you go get a job as a waiter at a restaurant or whether you go start your own
house cleaning company, it doesn't matter to him because you don't work for him anymore.
Right?
At the least he could do or she can do is to write you a letter of recommendation.
Alright!
Here's what just happened.
You're leaving, going out on your own, and now as you're starting your own business yeah,
you have a lot of experience because you worked for another company.
But guess what?
"Here's a letter of recommendation that came from the person I just left their company.
Here's a recommendation letter they sent to me."
Now, if you work in an adjacent area, let's say that you work the next zip code over and
this doesn't interfere with the territory of the current employer.
If they have business that comes in that they don't serve, they could spin that business
off to you.
So, instead of creating this weird energy that's chaotic, and "I hope he doesn't find
out, you know I hope they're not mad, and all these things" go with their blessing.
Go with their blessing.
And when they have too much business they're going to send it to you.
They're going to send you their overflow referrals.
And you're going to stay in touch with them, I'd say every 3 months.
Pick up the phone call them back.
Say "Hey Marty, it's Angela I just wanted to touch bases and see how things are going
over there.
Did you find a new replacement for me?
How are things?
I just wanted to check in and say hi, I was thinking about you.
How are the customers?"
Guess what?
By following up with them you stay in the front of their mind.
Yeah, they're sad you left.
Yeah, it was a huge inconvenience because they had to replace you.
But, in the event, you get out on your own and you decide for whatever reason that you're
not a good business person.
And you can't find clients, and you don't like paying your own taxes and you don't like
paying for advertising and marketing and all the stuff that comes along with being a business
owner.
What if you pick up the phone when you call Marty back and it's six months down the
road and you're flat on your butt broke and you're like "man I need a job."
You call him back and say this "Listen Marty, I tried it on my own.
Thank you so much for believing in me.
I screwed up.
I totally screwed up.
I'm not a business owner I'm just a housecleaner.
Can I come back?"
If you left on good terms they're going to go "yeah come on back.
The girl that we hired to replace you totally didn't work out.
Yeah, she's M.I.A.
(Missing in Action) right now she's just she vanished.
Please, please come on back.
So now you've left that doorway open.
In the event that you ever have to come back through it.
So, if you're just starting out on your own, and you have no idea what you're doing, that's
fine, don't beat yourself up over it.
But don't beat yourself up by doing the wrong thing on the way out the door and steal the
employer's customers.
And trying to be sneaky, and trying to not let them know.
That is totally going to backfire on you.
Do you realize that the housecleaning industry is a very small industry?
It's a huge business, but it's a very small industry, everybody knows everybody.
And everybody talks.
And now we have social media where talking is so much easier.
With a simple text, you can text everybody that you know.
With the blast emails, you can blast everybody that you know.
So, don't screw this up on the way out the door.
If you have to go out on your own, go out with your current employer's blessing.
And I tell you what that is going to be the best for them and for you.
Alright, that's my tip for today.
And until we meet again,
leave the world a cleaner place than when you found it.
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