Hi, my name is Ryan Brown and I am the founder of Mockquestions.com.
We have over 20,000 unique interview questions on our website, with all these questions its
surprising to me when visitors search for this one customer service interview question,
which is: Give me an example how you have delivered excellent customer service at your
last position.
I wanted to share with you two interview answer examples that can help you create your own
interview answers.
These are both geared towards an entry-level job position.
The first one.
During my summer job working at home improvement store, a customer came in looking for an outdoor
patio lighting set.
They had a specific model in mind that they found on our website.
Our website showed that we had four in stock.
Unfortunately, there were none to be found on the display case.
Normally, we keep excess product stored above the display case.
And there was none up there as well.
So I took down the customer information and told them I would contact them as soon as
I found the product.
I spent the next 45 minutes looking through different aisles until I was able to find
the product they were looking for.
I gave them a call and they were able to come in and purchase their outdoor lighting set.
They were really pleased.
A second interview answer example that I wanted to share with you.
I worked part-time as a server last Christmas and I was instructed to greet each customer
by saying, Hi my name is Ryan I'll be your server today, and so on.
I wanted to take this a step further and become more personable with my customers, I would
repeat my name at least twice throughout the dining experience, at least two more times.
I would say, again My name is Ryan if you need anything let me know.
Customers would come back a week or two later and say we had Ryan as our server last time,
is it possible if we could get him again?
My managers noticed and it was very rewarding for me.
Again these are just two sample interview examples that you can use for your upcoming
interview.
I would recommend getting out pen and paper and writing down at least three customer exchanges
that you've had where you felt like you went above and beyond for the customer.
If you have no prior job experience think of a time where you have volunteered, helped
a friend, or helped a classmate.
And these would work as well as a time when you helped out a customer or delivered excellent
customer service.
Thank you for watching, for more interview answers and advice visit our website at Mockquestions.com
where we have over 15,000 unique interview answer examples.
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