Hey David here and we're often asked about the type of staff we employ, their working
conditions, and how well they are paid.
Most specifically and most recently, whether or not we pay our staff as little as $2 an
hour.
Interesting question.
And you know what it is a pretty legitimate question and I know that other outsourcing
providers have to also answer that question and as we've been in business now for a
little over 11 years, which I think is considered to be an established business, we have our
own best practices when it comes to growing and managing a team.
There are a couple of tell tale signs you should be on the lookout for when dealing
with an outsourcing provider to get an understanding as to how they treat their staff and how well
they pay their staff.
Okay, now.
The first and biggest tell tale sign is the outsourcing company's staff retention rate.
If you pay VA's as little as $2 an hour then you'll naturally have a lower retention
rate.
We've been very fortunate as we pay our offshore staff well above this figure which
in turn means that we get staff that stay working with you for the long term.
As a matter of fact we opened our doors to be independently audited by the Department
of Labour and Employment within the Philippines, which of course we passed.
While the cost of living is different in Australia than it is within the Philippines, you still
need to pay a fair wage to the people that work with you if you want to keep them.
This is pretty much common sense.
The second is the quality of staff that you employ.
We work with many clients that have come to work with us after dealing with another provider
where the staff just didn't understand how to do the job.
Now this will again come down to how well you pay your staff, but it will also come
down to the recruitment process and how you partner with your clients to help them to
integrate the staff into your business.
You know what, all of us, all outsourcing providers will say that we have an amazing
recruitment process and we get the best staff, so it's important to check with the clients
they work with and ask to speak to them and ask to see client case studies so you can
actually hear firsthand from their clients.
This will help you find out how their offshore staff perform and it'll actually allow you
to hear first hand how their VA's work with them.
Out of interest, we have over 12 case studies of real clients that are available to the
public where we share how our clients partner with us.
We also have a list of clients that you can talk to anytime about us.
Any outsourcing company should be transparent about this.
The 3rd and final are the actual working conditions.
This is about the types of computers the offshore staff use, their desks, the lighting and also
about the actual working environment.
And you know, it's actually more than that.
It's about what does the outsourcing company do to SUPPORT their staff.
For example we have daily stretch breaks that give the team short breaks to stretch and
relax.
We have relaxation areas where staff can chill during their breaks.
We have onsite cooks that prepare fresh meals daily for the staff.
We offer after hours personal development in a range of topics from CPR training through
to fashion.
We even have a child care centre that allows parents with children to return to work with
confidence their children are being cared for while they are hard at work.
All of these 'perks' I mentioned, they translate to higher staff retention, attracting
higher quality employees and more focused staff when it comes to doing their job.
So I highly encourage you to look at these 3 areas when working with an outsourcing company.
If they're paying their staff, their people as little as $2 an hour it will show right
away in their staff's retention and quality of people and will reflect in their working
conditions cause these things have a flowing effect.
Okay, if you have any other questions around this I encourage you to give us a call.
This is David Judge from Affordable Staff and talk soon.
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