Waching daily Nov 5 2018

Your vehicle could be recognized by

the sign.

The menu would adjust to your

favorites, to what you like to order, to

the things that that company knows you

would like to to order.

We're at the very

front of that with a lot of clients.

[Music]

I'm pleased to be joined by Matt Smith.

Matt's the conversational AI practice

lead at Cognizant.

Matt thanks for

joining us today.

My pleasure Bill.

On this interview series on

Staying Human in an age of AI.

My

pleasure.

Glad to be here.

So what kind of use

cases are you looking at Cognizant that

are like really world-changing?

Well,

they're world-changing to the industries

and the companies that we work with.

So

there's a few.

I mean if you look at the

way that today somebody would order fast

food as they go through a drive-through.

Okay.

You pull up to a static sign.

The

sign looks the same for you as it does

for me as it does to the ten cars behind

us.

With conversational AI and the ability

for vehicles to identify themselves for

through biometrics for individuals to be

recognized.

The way that you interact

in order system today versus how it

could be with AI: your your vehicle could

be recognized by the sign, the menu would

adjust to your favorites to what you

like to order to the things that that

company knows you would like to to order,

promotions could change dynamically and

so we're at the very front of that with

a lot of clients.

That's one example.

Healthcare is another example where

we're working with clients that are

looking at devices like an Alexa in home

or a Siri that's on your your iPhone and

they're starting to think of a whole lot

of ways that they could get information

to their patients much faster in a much

more human way than asking them to go to

a website and click on an FAQ and

download a document or even have

to call a provider.

How are you guys

baking in kind of that natural feel to

these interactions?

A lot of the

discussion right now is how do I make

the AI or how do I make the

conversational agent or the virtual

agent appear human.

I think the reality

is is that a lot of people are very open

and, in fact, would prefer to engage with

a technology that knows them, that

anticipates what they're looking to do

or are going to ask, and can

engage and interact with them

in a way that's very intuitive and

normal.

It doesn't necessarily have to

feel human.

These AIs in a lot of

different forms and fashions are going

to start to make themselves respond and

react to us.

And, people are going to

really, you know, they'll appreciate the

the naturalness of that aspect of it.

They

don't necessarily need it to feel like

they're having a conversation with a, you

know, a physical robot that could fool

you into thinking that it's really a

real person.

Right.

You know

it's more about - Is it

effective?

Is it anticipating my

needs?

Is it helping me solve challenges

and problems?

Right.

And I think we're

going there pretty quickly.