okay my broadband is terrible. I live out
in the countryside is absolutely
abysmal
I'm with BT British Telecom and they say
that they're giving me ten megabits er
ten megabytes download speed and
one megabyte upload speed I'm never getting that
I get five six at most download
speeds and it's always intermittent it's
always dropping off. I'm going to phone them now
and try and get it sorted out
they keep
telling me excuses like someone's stolen
the cable out of the road or
it's rained. There's always an excuse but
I'm asking for all my money like from the
beginning of time and see what happens
now the first thing is to try and find
who to complain too because it's all automated
the whole thing, the whole system is automated
you don't get to speak to a human for
ages but let's try and find out how to
do it. That's another thing. It never
remembers your password never ever
remembers your password and it's so stupid no
good got to reset my password I have do this
every single time I log into this bloody site
luckily Google Chrome remembers my
password even though the BT website dosen't
and I'm using Google Chrome to contact
this so let's try it no no and now I've
been locked out of the site because the
BT website doesn't recognize my password
which is being retained by Google Chrome
and but the BT website doesn't get it
another thing about the website is the
banner strip across the top which says
help tech gadgets and all that kind of
stuff you click on that and you want to go to
help and then you'll get a topic come up
like broadband and when you want to go to it.
When you try to go to broadband
they will disappear so it's a crap crap
website deliberately so. This is a
big tech company. You have to gingerly move
across to it to get to it. I'm gonna try
their speed tester now. Look at this
5 steps to improve slow broadband
speed. So now in this lovely digital
economy I've got another job description
to add to my ever-growing list of skills
that I've had to acquire to live in this society
I've become a BT engineer for free so
they fire everybody and then
they get you to do the work and your
paying them. There's something seriously
wrong here...Big time.
Okay so this is the
first part of the free card trick that
they play on you. They give you a
terrible service and then they say this
how close do you live to the telephone
exchange?
This will affect your broadband speed. The
length and quality of the phone wire
into your home this doesn't apply to
fiber optic of course like BT infinity
which is what they really want the
sell ya! which uses a special data
extension kit rather than your existing
phone wiring extension which is true but
it's also a crock because existing
copper wire will actually run that 40
megabits 40 existing copper wire they
don't tell you that because they want to
sell your fiber optic they want to get
the copper out of the ground
because
people keep stealing the copper wire
this is understandable so I get that but
what they're trying to really say is. O copper
wire is no good that's a lie that's
an outright lie. Copper wire telephone
wires will take 40 megabits of data so
if I'm not even getting five that's
because they're not doing their job
What else do they say? Processing speed of your
computer, router or modem. I've got
their latest router a high
specification computer so it's not any of
that I've also got it hardwired in. So
you know none of those problems apply
to me. Stage two right so now
forty minutes past 4:00 in the afternoon
on a Tuesday and I'm going to test my
broadband speed test your broadband
speed. Let's see what fiction it comes up
with
because it is a fiction now the problem I've got
because it didn't recognize my password
I can't test the broadband speed
because it's locked me out I'll try again
It says here you've had too many
unsuccessful attempts to login please
try again after 15 minutes
What a croc? I understand why they've done it
they're trying to make it secure so
people don't hack your account but my
passwords correct I don't get it
So now what I'm going to do is I'm going to
go back to BT I'm going to reset my
password for the fifth time
right I've managed to get logged in. I think
and now it's frozen it's saying my
password is correct
I just wrote login. Hang on we got some action
I'm in. Now I've been stopping
this video every so often because otherwise
you you'd be pulling your hair out by
now because it's taken I'll add it up in
a minute
it's taking over 40 minutes to login That's
how long it's taken
so let's see now
help
let me show you what's going on
I want to get over to that I want to get
to here
every time you move off of this. O I've
got it. fifth attempt. Service status and
test it
test your broadband speed
okay I just thought I'd tested it okay my
connection is slow that keeps dropping
out well that tells you everything you need
to know doesn't it. If there's
a button on there to test then. Let's run some
tests
Are there any lights on your hub? yes
It says there is there checking you're connected to
the BT network normally takes between
one and two minutes please don't close
or refresh your browser until completed
well I must have been gone for over a
minute already this thing is a pig
right I'm gonna turn you off for a minute
because you're going to get bored with
it. This is just so boring I can't even watch it
myself. The live chat is so due to
start in 34 seconds. I'll let you listen in
Right after waiting over a minute or so to
talk to someone on BT it says thank you for
waiting you'll be connected to an agent
shortly we apologize for delay we will
assign you an agent as soon as one is
available okay so what was the whole
point of waiting for a minute and a half why
didn't they stick that up straightaway eight seconds
now 11 seconds it's going longer the
hell and now it's disappeared together
speed test is still running
okay Sandeep Singh hello I'm Sandeep
Singh thanks for that information I'll
check it and get back to you in a moment
speed this is still running. That speed test
is going like I don't know what?
I just actually
pinned it on Pinterest
I've been diagnosing this for two hours
already
what's going on okay now Sandeep I'm
really sorry to hear that this in the bot
this isn't even a human okay I haven't even
typed anything but I'm really sorry to
hear that
you'll be requeued in approximately
I'm lost connection again
so Sandeep has disappeared now I'm going
to be requeued with somebody else in 360
360 seconds okay communication is being
restored. Sandeep surely I will try my
best to help you with this Sandeep can
you just confirm a few bits of
information so I can look into your
account please
are you account holder yes and I've been
signed out of BT Oh God
this is ridiculous. Got to sign in again
See if it works
It doesn't recognize me
Bloody hell again
I told Sandeep about my password issues
and he went. Oh I see. I've spent far too long on this
already the speed test is
still running
25 minutes now. Right I just put in my full
name address and phone number because
I can't log back into BT so now Sandeep
has said thanks. Have you got another
number I can take just in case we need
to call you and the chat closes by
mistake yes seven minutes now and
we haven't even got to the bloody
problem Sandeep says thanks
Now it could be that
Sandeep is trying his hardest
to get it sorted out and he asks. Please
let me know how many devices are
connected with your broadband at the
moment. Two. Just told him there's 2 devices
connected to the internet broadband
This laptop and my phone. We've lost the
connection between you and BT chat
please give us a moment to try to
connect you again we keep trying to
reconnect for the next four hundred
eighty seconds okay you don't need to
watch that. And not wanting to cast
aspersions on these systems but
Sandeep might be off emptying my bank account
right now ah
the Internet's dropped again so there we
are
this is the biggest telecommunication
company in britain. It's a disgrace absolute
disgrace what are we paying for this
used to be owned by the public and
At least then it worked so I lost
communication with BT all together all
I've got now is Sandeep on this
little thing trying to see what is the
point what is the bloody point? They want
to sign up to broadband that's what it is
They want to sign up to fiber. They want everyone
signed up to fibre but I can't get
fiber in this area so pointless
I'll carry on talking to Sandeep
he's go through all the things I've gone
through like I said to you before and he's just
taking me back through the whole help
system that I've just done for like
the last two hours complete waste of
time
his and mine but I suppose he's getting paid
that's the difference
so he's gonna now complete the test in
my network okay all right I lost the
connection with him again
and I told him there's nothing wrong
with my network in the house the
problems with the BT Network out in
the street you need to raise I've told
you needs to raise or repair and I've
got cut off again so the back in 480
seconds. Maybe he's gone for a cup of tea
The latest update is Sandeep told me to reset my
home hub and set it on to a different
channel which I've done already in
the past and he's going to reset it at
their end and I'll be offline for about
20 minutes three hours no resolution
really. So there you go. That's BT. Crap!
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