- [Nathan Voiceover] If you're handing over
your computer to a stranger,
there's nothing you care more about than your privacy,
so for computer repair shops
like Los Angeles-based Cyberguy,
earning customers' trust is a huge struggle.
- We are saying them,
we are not gonna looking at the files and folders,
or private files, but they don't trust.
(soft piano music)
- [Nathan Voiceover] The reason is
that most of us have things on our computer
that we don't want seen.
As someone with a recurring medical issue,
I keep photos on my laptop
that are meant only for my doctor's eyes,
and when my computer breaks down,
I can never be certain that a repair technician
won't be tempted to snoop.
But fortunately for Cyberguy owner Herman Akbiyik,
I had a solution.
- Your biggest problem is,
no matter how much you tell your customers
you're not gonna look at their nude or sexy pics,
they'll always be skeptical
because you're a sexual being, right?
- Okay, so, whatever desire I have,
it's not gonna be affecting my business.
- What do you mean?
- Okay, if you don't eat foods,
you're hungry always, okay?
- Mm-hmm.
- If you eat food, you're gonna be full.
You don't feel anymore your hunger.
- Right.
- So if you don't pleasure yourself at home,
maybe you're gonna feel it at the office,
or while walking on the street,
you can feel those desires, in a way.
- So you're saying you pleasure yourself so much at home
that it doesn't affect you at work.
- Correct.
(ominous music)
- [Nathan Voiceover] Despite Herman's claim
that he gets everything out of his system
before arriving at work each morning,
his customers will never completely trust him
because he's a sexual being.
But if Herman recruited repair technicians
from the one percent of Americans
who identify as asexual,
meaning they have no sexual desires whatsoever,
customers could finally feel confident
about getting their computers repaired
without the staff being tempted
to look at their private photos.
The plan, put customers at ease
by offering the world's first asexual computer repair.
- I see.
When they see any image, nude image,
so they're not gonna be desired or affecting?
- In theory, yes.
- In theory, I see.
- [Nathan Voiceover] Neither Herman nor I
knew much about asexuality,
but he was willing to give it a shot.
So I went to the internet's most popular asexuality forum
and posted a job notification to see
if anyone would fit the criteria that Herman would need,
and later that week, I set up interviews
with everyone who responded.
- You know, just the lack of feeling,
a sexual attraction, and need for sex,
is all that asexuality truly is,
and there's a spectrum to it too.
- So if you're not thinking about sex,
what are you thinking about?
- Well, it always depends.
I mean, I suppose, most of the time,
I'm actually thinking about superheroes,
my favorite of which being Aquaman,
hence the orange shirt.
- So when most people are thinking of sex,
you're thinking of Aquaman?
- Well, that's a funny way of putting it,
but I suppose so.
- [Nathan Voiceover] After learning more
about the asexual lifestyle,
I was feeling optimistic that this could work.
- So right now, sitting across from me,
you feel no sexual attraction?
- No, you're another person to me.
- Whoa.
- I was born an asexual,
and I assume that I shall still be an asexual
upon leaving this world.
- [Nathan Voiceover] So after a rigorous vetting process
using a heart rate monitor to judge
their physical response to a series
of stimulating images I found in a stock photo database ...
- Do you find this sexual arousing?
- No.
- [Nathan Voiceover] I offered the job to the two
who showed no spike in heart rate
no matter how stimulating the image was.
So the next day, I brought the new recruits to Cyberguy
to introduce them to Herman.
- So this is Nicky and Randy,
and they're asexual, which means
they don't have a desire to look
at any customers' private nudes or sexy photos.
You know, they just don't have those urges.
- And also a sense of privacy, I mean.
- Yeah, definitely, privacy is
important to everybody. - Not because
of asexuality.
- Right, but someone like Herman might be tempted.
- Yeah, possibility.
- Right, yeah, but you wouldn't be tempted ever?
- No, no, no.
- Right, so that's why.
- [Nathan Voiceover] Their lack of arousal was perfect,
but they still weren't computer experts.
- I've removed viruses from computers before,
but with instructions.
- [Nathan Voiceover] So knowing they would need
Herman's close guidance when doing a repair,
I installed a series of walls in the back of the store
to create a quarantined viewing booth for Herman
so the repair area would remain
free of sexual contamination.
The only access point into the inner chamber
was through a military-grade key code lock
that only the asexuals would have the code to.
So after putting up a brand new banner out front
and giving the repair staff their code
to enter the desexualized zone ...
- The code is 1234, okay?
So don't tell Herman, okay.
- [Nathan Voiceover] The securely sealed themselves
inside the repair area
while me and Herman waited for customers up front.
- You didn't see the code, right?
- No, I didn't.
- Do you promise?
- I promise.
- Okay.
- [Nathan Voiceover] Before long,
the first customer arrived.
- It's very slow,
and it's hard for me to get to the internet sometimes.
- [Nathan Voiceover] So it was time to see
if he'd be impressed by the new service.
- I don't know if you saw our sign,
but we're the only computer repair shop in town
that offers a fully asexual repair service.
- Okay.
- Are you familiar with asexuals?
- No, I'm not.
- Okay, so the entire time your computer is here,
no one with any sexual desires will be touching it,
and that is the Cyberguy guarantee, right?
- Yes, for sure, 100% guarantee that.
- Full disclosure, Herman is a sexual person,
but he will not be touching your computer at any point.
- What does that mean, he's a sexual person?
- Yeah, that means, a sexual person, as me,
so we having some desires for looking at the picture,
digging, looking inside, so we're curious
about what is inside, what's contained inside,
it's a nude photos, videos, stuff.
- So he has those desires.
- But the other people don't?
- They don't, the people that will be repairing it.
- [Nathan Voiceover] The first customer was
excited by the concept.
(bell rings)
- So now an asexual is coming up?
- Yes. - Got you.
(dramatic music)
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