Waching daily Jan 4 2019

The industry trend keeping me awake at night is probably AI, right?

There's all these buzz words and all this talk about AI

and how other companies are looking to implement the technology

but no one really knows how they want to implement it

or what they want to do–best practices.

Everything is about artificial intelligence, machine learning, account based marketing,

and so, so many companies are scrambling to try and take advantage of these new technologies

without really having a strategy in place. And the big thing with any technology is one,

it doesn't make sense for every business, and two, you have to have an actual plan.

Like you have to have a strategy and processes and the appropriate data and the purpose behind it.

People come to me and say, "Oh we need to do AI," or, "We need to do ABM,"

but they really don't know why or even how they would tackle it, or they're not ready.

Well, my background is automotive,

and connectivity is changing everything about the automotive customer experience.

The speed at which it's happening is unprecedented.

Mary Barra, the CEO of General Motors says there's more change coming in automotive

in the next five years than there has been in the last 50.

Having been in that role, she's absolutely right.

There's some trends going on around

the future of the contact center and how AI,

which is the big buzz these days, is going to impact the contact center.

People say all voice is going away and people are not going to want to talk on the phone.

People still want to talk to people when they have problems.

I think there's a lot of great, practical opportunities to apply AI

that are not going to replace human beings,

it's going to make the agent's job easier

and it's going to make the experience for the customer better.

I would have to say right now it's the transformation to mobile technology.

We're starting to see companies use mobile technology

internally usually in their sales force.

Every salesperson is running around with a phone,

and we're being able to build user experiences

that are responsive, so they can actually

use Oracle Commerce Cloud to do their job on a day to day basis.

For more infomation >> What CX Industry Trend Keeps You Up at Night? CX Heroes Series - Duration: 2:11.

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How to Make Your Statement of Purpose Stand Out - Duration: 2:27.

[Music]

Most NYU Steinhardt graduate programs

require a written statement of purpose

as part of your application.

This statement gives you the opportunity

to introduce yourself to the admissions

committee, explain why you want to pursue

the degree program, and discuss your

career goals. It is reviewed alongside

the other components of your application.

Some programs have specific guidelines

for the statement of purpose.

Those can be found in our application

guide, at steinhardt.nyu.edu/guide.

For those that don't, here are some tips

for writing a good statement:

Before you begin, make sure you have a

good grasp of the program you're applying

to, including its courses

and learning objectives.

Take your time thinking about what you

want to communicate, like you would for

a class paper. Don't be afraid to compose

multiple drafts to get it right.

Aim to strike a somewhat formal tone,

but also help the admissions committee

get to know the person behind the

transcripts and letters of

recommendation.

Talk about what led you to want to

pursue graduate-level study, why you are

interested in the program, and why you

specifically want to attend NYU Steinhardt.

Discuss how you think you are a good fit

for the program, and how it relates to

your future career plans. Don't forget to

mention your related academic,

professional, and personal experiences.

A statement of purpose should be dynamic

and interesting. The goal is to stand out

within the pool of applicants. Highlight

the experiences and attributes that make

you uniquely you, and how they make you a

great candidate.

Keep the length to between two and three

double-spaced typed pages,

or about 500-750 words.

Finally, proofread your work carefully

– no typos please! – and solicit feedback

from a trusted colleague or mentor for

maximum impact.

Don't wait until the last minute!

Get started early to leave yourself

enough time to craft a strong statement.

Good luck writing your statement of

purpose! If you have additional questions,

contact the Office of Graduate Admissions

at 212-998-5030

or steinhardt.gradadmissions@nyu.edu.

For more infomation >> How to Make Your Statement of Purpose Stand Out - Duration: 2:27.

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Hilaria Baldwin Shares 3 Easy Exercises You Can Do Anywhere | TODAY - Duration: 5:01.

For more infomation >> Hilaria Baldwin Shares 3 Easy Exercises You Can Do Anywhere | TODAY - Duration: 5:01.

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Chuck Todd: 'I Don't See How Shutdown Deadlock Ends' | TODAY - Duration: 2:28.

For more infomation >> Chuck Todd: 'I Don't See How Shutdown Deadlock Ends' | TODAY - Duration: 2:28.

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Chill Spot "Preceptor Success Journal" January 4, 2019 - Duration: 9:09.

For more infomation >> Chill Spot "Preceptor Success Journal" January 4, 2019 - Duration: 9:09.

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How to Get a Raise or Promotion at Work | Proven Method used in performance evaluations - Duration: 5:51.

Hello you busy professionals and students. This is Steven and I'm bringing

you at How to Get a Raise video. This is my first LinkedIn video in platform so

I hope you enjoy it. Alright let's get to it!

Hey LinkedIn professionals I wanted to share with you how to get a raise by the

developing a performance plan. This is the same plan that I've used to get a raise

and a promotion several times. If you want to take a look at my career just

click on the link below and you'll see my profile. Now before you develop any

performance strategy if you're not part of a professional organization that

helps you with your career in terms of development, then you need to do that.

You need to have a group of advisers that's actually gonna help you navigate through your plan.

I got a challenge for you guys if you belong to a professional chapter

list in the comments the chapter that you belong if you have the website for

the chapter or for the organization please put it in the comment so you can help other folks.

My chapters are ALPHA, PMI, hey SHRM, SCCE in the next video I'm

post which organization had the strongest showing.

It's time to get started let's roll.

A strategic performance plan has three things that you focus on. First you have the GOALS.

Then you have PERFORMANCE and the last thing is EXECUTION.

Now sometimes people deliver above and beyond value or they work on projects and things that it's above what

they were asked to do and they don't get a promotion. That is because they

focused on the wrong things. All right, so let's find out how to avoid that.

So a quick recap. Performance plan, you need to focus on developing some

GOALS you need to focus on managing PERFORMANCE and you need to focus on

EXECUTION. This video focuses on the goal section. Now for the goals you need to do

two things. Number one is understand your goals. Number two is come up with

goals that deliver above and beyond value from your role.

So how do you do that? You focus on understanding your leaders goal and you focus on

understanding your organization's goal, and the customer requirements.

Let me give you a quick example. You work at a company that builds boxes so your goal

is to build two boxes a day. Within six months you figure out how to build three

boxes a day. You tell this to your leader and then your leader

likes it. Soon they implement your idea. Now you have an employee that comes in a

month before they implement your idea this employee takes the time to

understand your leaders goal which he has a second goal that you did not know of.

This goal is to deliver boxes with high quality. Now he takes the time to

understand the organization's goal and the customer requirements.

The organization values delivering boxes with high quality first and then

delivering boxes on time. The customer is requesting boxes with high quality and

boxes delivered timely. Now with this information this employee focuses his

time on how do you make the box stronger. In one weekend he figures out that if

you add sawdust to the mixture, it makes the box a whole lot stronger.

He tells your leader, his leader and soon they develop a process that makes the

boxes stronger. Now it's time for raises and promotions you end up getting a nice

little bonus which are happy about. Then you find out that this new employee

that's only been there six months he's getting promoted.

You are furious how can this happen?!! That other employee deliver an

idea that was considered more valuable. So this is why you take the time to

understand the organization's goals and the customer requirements. Now let's head on outside.

So this strategy to develop a performance plan is specifically for

roles that aren't bargaining unit or contractual because it stated in the

contract when you're getting a pay progression or an increase or a change of

roles based on time or whatever is written in the contract.

Now I have a do something special and it's in the link in the description of the video

I've created a file that has the details of this video and has additional notes

on how to develop goals that are above and beyond in your current role I've

provided two examples that I personally used to get promotions in my career.

Now for the next video we're going to discuss performance and execution.

To get a notification or find out when those videos come out just follow me on any

of links to follow me below. One of the things that I really want to do

is I want to build a community of professionals that speak about strategy

and performance, can mentor each other and can come up with new techniques to

improve their performance. If you want to be a part of this community or you want

to collaborate with me, go ahead and contact me in the link labeled CONNECT.

BIG shout out! A big shout out and thank you to Brian Schulman thank you for working

with me to make this video great. I also want to thank Pelpina Tripp and Chantel Soumis

Thank you for the video tips and I've incorporated some of your

styles in my video. Now you can't get anywhere without friends and colleagues

so a big shout out to my colleagues at GraphicStats and my previous colleagues

at Blue Cross Blue Shield of Michigan FCA and those who I've worked with in

the past I have moved on to Ford DTE and GM do you know who you are.

Thank you for taking the time to meet in this video and I will see you in the next one.

Have a safe and productive Day!

For more infomation >> How to Get a Raise or Promotion at Work | Proven Method used in performance evaluations - Duration: 5:51.

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What Emerging Technology Are You Most Excited About? CX Heroes Series - Duration: 2:46.

The future technology I'm most excited about

has to be AI and machine learning.

And whilst I hope we're not going to get taken over by robots,

as I'm sure Hollywood would let us believe,

I think that there's a lot that AI and machine learning can really bring to what we do.

The ability to review patterns, to crunch numbers

in a much vaster way than we, as humans, can kind of really consume data.

To be able to proactively drive information to us, at the right time.

From a sales management point of view, there's a lot of lag behavior.

A sales manager decides hey, I want to look at this piece of information now,

or I want to explore this with my sales rep now.

But we don't know what opportunities we're missing in those scenarios

where the manager isn't able to consume all the data available to them.

The industry is actually trending towards a touch and contact management

to a no touch environment, both in sales and customer service.

And for this to happen the machines need to think like human beings

so that there is less human intervention. The processes are more automated.

And that's what excites me about the artificial intelligence and pattern recognition tools.

AI, artificial intelligence, for sales makers.

Sales makers, being one myself,

they're kind of a little bit lazy from time to time,

not attention to detail.

So, having some intelligence behind the scenes inside the system,

CRM, being able to educate them of what should they do next,

it's really, really powerful.

So, I'm really excited about AI for sales.

Well, my background is automotive. And, I'm really excited about AI

and what it's going to do for the automotive customer experience.

I can see it playing a very significant role

in transforming from the traditional owner model

to the new mobility models that you see coming from Uber,

and what autonomous vehicles are going to bring to the industry.

We deal with a lot of rules that are enforced by the government,

some of our insurance carriers, even some of our clients have specific rules,

and a machine or a chat bot can actually enforce those rules continuously,

without having an agent dig through knowledge articles to figure out what they're supposed to say.

For me, future technology is a little fraught with,

chat bots, and all of this stuff.

But super recently, I had a great conversation

with someone who is working on image search

to be able to recognize specific things, by taking a photo of it.

Photos are easy for customers, so that's got me super excited.